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"One in Four" railway ticket offices to close - sa

Posted: Tue Sep 06, 2011 7:44 am
by jules
Read all about it:

http://www.telegraph.co.uk/news/uknews/ ... e-axe.html

And here's the full list:

http://www.telegraph.co.uk/news/uknews/ ... close.html

Not many in the West, but then we haven't had the luxury of staffed ticket offices at our smaller stations for many years. Notable Bristol area exceptions, that are set to lose their ticket offices are:

Severn Tunnel Junction
Warminster
Yatton
Yeovil Pen Mill

plus quite a few in South Wales.

booking office closures

Posted: Tue Sep 06, 2011 2:09 pm
by oldchapie
With what goes on at Yatton station first gw will be lucky to have a station by the time the local vandals have a nights entertainment.Where will the customers stand in the rain with the waiting room and the toilets closed. It is a disgrace and it is the disgusting tories allowing the privaters to twist the travelling public it wont belong when the customer will drive the train for goodness sake.How long are the travelling public going to take to realise they are being taken for granted. Remember the greedy gang who are to blame for the railways are The MAJOR john should ring a bell it was his goverment that has caused all the damage to Br same has the goverment we have now VANDALS!

Posted: Tue Sep 06, 2011 5:03 pm
by simon
The list should be taken with a pinch of salt.

It include gems such as Folkestone Harbour which is closed and hasn't had any ticket facilities for years.

Re: booking office closures

Posted: Tue Sep 06, 2011 9:42 pm
by Robin Summerhill
oldchapie wrote:How long are the travelling public going to take to realise they are being taken for granted.
Unfortunately for quite a long time because many people do not see that there is a viable alternative. Whether it is factually correct or not, many people have bought the "green" agenda and see train travel as more environmentally friendly, whilst others (rightly or wrongly) think that their journeys would take longer by car and they'd have one hell of a job to find parking if they drove.

But I am concerned about this sort of thing on a different level. In the last 12 months I have lost most of the sight in my right eye and my left one is not 100%. I am by no means alone in having eyesight problems at a "certain age" Automatic ticket machines require the user to be able to see the bleedin' screen. What happens if they cant?

Posted: Wed Sep 07, 2011 10:23 am
by jules
How long are the travelling public going to take to realise they are being taken for granted.
Unfortunately, I think the main problem is an ever decreasing lack of "public service motive" against an ever rising "profit motive". I agree with oldchappie - not only are these people in power vandals, they are thieves too. Why does absolutely everything have to be set against "profit for the shareholders" nowadays? No wonder the economy is on its knees, when more and yet more money is concentrated at the top as more and more people get "rationalised" and lose their jobs? Sure, it's always gone on - but now it is getting far worse - utter greed and thievery in my opinion.

The sole reason to stop something we are already doing, such as staffing stations - is to save cost and thereby increase profit, whilst providing an ever declining standard of service to the traveling public as a result. (As Robin's point re: sight impaired passengers reinforces and oldchappie's valid point about vandalism and the risk to assets and safety when more stations are unstaffed backs up).

In America, where I spend a lot of my time, buses are operated by municipal authorities as a public service and they are cheap and efficient. Most American cities wouldn't dream of putting their public transportation into the hands of a private operator - it's a public service for God's sake!

Amtrak is owned by the government and its levels of staffing (let alone its spacious trains and quality service) are admirable.

The USA might be the home of capitalism, but it hasn't gone down the crazy privatisation path we sadly have - in fact it did exactly the reverse! The US railways were private companies up until 1970 until they became so fat, bloated and uncompetitive, they simply couldn't survive and provide a passenger service. Amtrak was created by the US government to take the whole passenger service over and despite a shaky start - it is now booming. As such, its ethos is to run a public service exactly as that.

The time will come when the nonsense that is now the UK privatised railway industry will come to an end and we'll end up with a BR again - just like America has.

Posted: Wed Sep 07, 2011 11:42 am
by Robin Summerhill
jules wrote: agree with oldchappie .....
And I'm going to put up my soapbox somewhere else :mrgreen:

I think that very few people other than, perhaps, the idiots who drew up the privatisation programme in the first place, think that it was a good idea and a good way to do it. In reality, the truth of the matter is that there is just as much control emanating from Whitehall over the railways now than there ever was under nationalisation.

Q. Who dishes out the franchaises? A. Whitehall
Q. Who gets to decide on the amount of new rolling stock required? A. Whitehall

As I read somewhere (I think it was in "Eleven minutes late" by Matthew Engel) "TOC's have to ask Whitehall for permission to breath in, and there's no guarantee they'll get permission to breathe back out again"

However, nearly 20 years down the road, to keep on blaming John Major's government for what is going on now is much akin to the old saying "If I wanted to go there I wouldn't start from here" :) We are where we are and if we need to change things (which we do) then lets get on with it. From where we are now. not from where we could have been if the view from our rose-tinted glasses 20 years ago was correct.

Let us make no mistake. Companies are in business to make money, and so are private inivduals. I get so wound up when somebody comes out with the dismissive line "They're only in it for the money" - of course they are, we all are.

We all go to work "for the money"

Sainsbury's is not your friend who sells you your groceries for no profit, they are making brass out of you every time you go into one of their stores (other supermarket chains are available, and they all do the same thing ;) ) Ditto High Street banks, your chemist, your greengrocer, your car repairer.

This is how the world works. Whilst companies are producing something (goods or services) that people want, they stay in business. That's why, incidentally, why Woolworth's isn't in business any more. But as usual, I digress ;)

Back to railways and the point of this thread. I can see this problem from both sides, having worked for the railway myself and as a user of their service. To employ staff that don't really have anything worthwhile to do is a waste of money for the company, and is also pretty soul-destroying for the individuals concerned. For example, when I was working nights at Bath Road and Temple Meads (2200-0600) there was usually plenty to do until about 0100 when the day's services more or less came to an end, and from 0430 or so there was plenty to do as the new day's service started up. Between 0100 and 0430 there was virtually sod all to do, but you just had to "be there" just in case something did happen. And most of the time nothing happened - you sat twiddling your thumbs or gazing out of the window or reading yesterday's paper or making the tea or whatever for 3.5 hours. Or 210 minutes. Or about 12,600 seconds. I'm sure you see by now where I'm coming from.

The unfortunate, unpalatable truth is that many booking clerks aren't really required. The vast majority of punters who turn up at the booking office window all want to go to the same selection of places. For example, Chippenham makes most of its money selling tickets to Bristol, Bath, Swindon or Paddington. I suspect that Cam & Dursley makes most of its money out of people going to Bristol, Gloucester or Cheltenham. And so on.

Not only is it usually quicker and easier for potential travellers to get their tickets out of a machine in these cases, we have all no doubt been in the situation when queueing at a booking office window glancing ever-more-urgently at our watches as the person at the front of the queue is asking the clerk how he and his family can get to Kreveni Krst without changing at Kiev, or trying to pay for their ticket in Albanian Leks. Or jam jars .....

Then there were those who didn't ever seem to realise that, if you wanted to pay by cheque, you may have held the queue up a little less if you had actually found your bleedin' cheque book in your handbag whilst you were queueing, and not start looking for it now when the booking clerk has printed the ticket and is getting just a little irate him/her self (forget the passengers standing behind by now watching the tail lamp of their desired train moving off in the direction they wanted to go in) as they watch the contents of said handbag (much of which was probably too personal to be on show anyway) being strewn across the counter whilst the archaeological dig goes on ..... If you've never been in such a queue, you're a luckier man than I ...

Manned booking offices can be a double-edged sword ;)

To conclude (because I really ought to get some work done this morning :mrgreen: ) a few words about "public service" We don't expect or demand that other companies provide services that are paid for by the taxpayer other than in the field of transport. If Sainsbury's can't sell enough of your favourite tin of peas to make it worthwhile them cluttering up their shelves with them, they'll stop stocking them. And its just your hard luck that you happened to like them. Likewise, if you fancy a bit of steak this evening and you can't afford fillet or sirloin, you might have to make do with a bit of braising steak. Nobody expects Sainsbury's to sell you top range stuff at a loss if you can only afford the bottom end of the market, and I honestly don't see why the transport industry should be any different.

Now that the cat has been firmly tossed amongst the pigeons, I shall put my flak jacket on and sit back to see what happens :mrgreen:

Posted: Thu Sep 08, 2011 10:39 am
by jules
I honestly don't see why the transport industry should be any different.
Because transport is a basic infrastructure service, on which all else rests. It allows the like of Sainsburys and all others to conduct their businesses, either by shipping their goods, getting their staff to work etc.

Much the same as the water, energy & telecoms industries (which incidentally I'd also take back into public ownership. Note that I would reverse most of Maggie's economic policies of theft from the public - we were dumb enough to pay them for what we already owned! And as for what I'd do to the zombie banks - well!!!) I digress.

Sadly, most freight is now road based (hugely subsidized by government road building) and has left the railway, but it is undoubtedly great to see so many people returning to rail, despite probably the highest fares in the world.

The reasons I believe are two-fold: firstly, people *like* to travel by train (even if trains are overcrowded, it is better than driving into London or any big city and many more people are discovering that). There is a sea change: I believe a growing percentage of people are actually beginning to "like" traveling together again, rather than being isolated in a car. Maybe a bit of that wartime spirit is coming back during this needless age of stupid austerity ...

Secondly, of course, there is the ecological agenda - trains are better for the environment than the equivalent number of cars / trucks and I believe that once again, a growing percentage of people honestly do care about this.

Back to the main point though: Is public transport a basic service? Of course it is and it should be provided for the good of all and not for the exploitation of its users for the profit of its shareholders. The employees of course have a major stake in this too.

If the government sees fit to subsidize public transport (which it generally does) then good - but subsidizing shareholders to make excessive profits from an essential public service? Something deeply wrong there - as Railtrack proved. Whitehall might as well run it itself, as it can't resist micro-managing anyhow. Network Rail is a starting point and look how it has turned around the Railtrack fiasco. And as for the TOCs, God knows there is enough opportunity to cut an enormous amount of cost out of that fragmented mess! I suspect people will know where I am heading here ... bring back BR!

Finally, the idea that a franchise should come at a net premium to the government is simply nothing other than a tax on the traveling public. A sustainable system yes, but yet another source of government taxation? No - that's why our fares are so high and still rising! After all, we wouldn't want the working classes encouraged to travel about, now would we? :evil:

Posted: Thu Sep 08, 2011 2:55 pm
by Robin Summerhill
jules wrote:
Robin Summerhill wrote:I honestly don't see why the transport industry should be any different.
Because transport is a basic infrastructure service, on which all else rests. It allows the like of Sainsburys and all others to conduct their businesses, either by shipping their goods, getting their staff to work etc.
Jules

Whilst this discussion might look to an outsider that we are squaring up in the blue corner and the red corner respectively, I don't think that we are too far apart in our basic views :)

Something needs to be done, but I don't agree that nationalisation (ie taking back into state ownership) is a good idea. In fact, its has been shown to be a bad idea for a number of reasons:

1. It creates a monopoly which, in turn, creates an attitude amongst management & staff of, essentially, "couldn't care less" The most obvious example was in the case of the nationalised telephone service - although being only 7 years younger than me, you might not remember the days in the 70s when you couldn't get a phone line put in for love or money; when virtually every telephone box in the country was vandalised (and at this point I shall quote John Cleese: "Many people think that telephone boxes are vandalised so they don't work - the reality is they don't work so they are vandalised ;) ). The nationalised telephone industry couldn't give a toss about customer service because nobody had any choice in the matter - you wanted a phone, you got one from the Royal Mail or went without. End of story

Now, despite what I just said, I would not say that management & staff were totally responsible for this state of affairs - somebody else was to blame too, and this leads me on neatly to the next point.

2. Government interference. Another problem with nationalised industries is that any borrowing they do shows up (or at least used to) as part of the Public Sector Borrowing Requirement (PSBR). This brought politics into the equation - every time there was a bit of a squeeze on, infrastructure projects got cancelled or postponed. It took 3 years, if you recall, between the completion of the LMR electrification between Euston, Manchester and Liverpool (which Beeching wanted to cancel, by the way, but thats another matter for a different thread perhaps? ;) ) before authorisation was received to extend the wires north of Weaver Junction. This should have been approved during the labour administration 1964-1970 but - guess what? - there was a government spending freeze going on, during which the TSR2 got cancelled and Concorde came within a whisker of going the same way.

To bring us a little more up to date, work is currently proceeding on the Crossrail project in London. This page http://en.wikipedia.org/wiki/Crossrail#History gives you some background, and if you have a look through you will see that proposals have been ongoing for this since 1948 YES 1948 and if you read the article you will see the number of times it foundered through lack of goverment cash.

I have given two reasons up there why governments should keep their conks out of running any form of industry, but the best is yet to come :)

3. Whitehall interference. To fully comprehend the problems here you must first understand that the TV show "Yes Minister" was not a sitcom. It was a humourous documentary (that was written in that way to get a laugh but if you read the background to the show you will find that many of the storylines were based in truth and reality and were an actual reflection of what goes on in Whitehall) There are three basic problems with civil servants getting involved in the day today running of any industy:

a) They think they can do it better than the management
b) They can't
c) They have all the power so points (a) and (b) don't matter to them

And this is a problem we had with the nationalised BR network and still have now under privatisation. This is the matter that needs sorting out.

My rose-tinted spectacles in the early 1990s (and John Major's as well, incidentally, but the whole thing got hijacked by Whitehall) saw a return to something resembling the "Big 4" - a railway service that could serve both its users and its shareholders well, respond quickly to changes in demand and traffic flows, and not having to look over its shoulder and ask permission from the Ministry every time it wanted to blow its nose.

That is what we should have got out of privatisation. Instead of which, the structural arrangements which are making a fortune for lawyers means that the public is paying more out in railway subsidisation now than it ever did under nationalisation. But that is not an argument for renationalisation; it is an argument for letting those who know how to run a railway get on and do it.

I spent much more time on that aspect of your post than I intended to so I shall just say a brief few words on some of the other points:

"Theft of nationalied industries form the public" - there are some who say that the nationalised industries were stolen from their shareholders in the first place. There are others who say that the taking over of small railways in the 19th century by monoliths like the GWR paying sixpence in the pound for individual's shares in those companies was also a form of theft. When emotive words like "theft" are used its difficult to know when to stop or start the clock ;)

"Is public transport a basic service? Of course it is and it should be provided for the good of all" - but has it ever been?

Ever since railways were invented there were some who could afford to use them and some who couldn't. This has nothing to do with "not wanting the working classes to be able to travel" (thats a paraphrase of something the Duke of Wellington said, IIRC), its down to pure economics. Being one of those people decribed as "empty nesters" (ie the kids have all left home) if I had a mind to I could get myself off down the station this afternoon and buy an open return ticket to anywhere in the country. Because I can afford it. 25 years ago, when my four kids were aged between 2 and 13, I would have struggled to find the brass to buy a day return to Bath for all of them. That is how it was, that is how it has always been, and that is how it will ever be.

Are you suggesting that we should subsidise rail fares so that everybody can go wherever they like whenever they like irrespective of their means? Because, if you are, you either need a means tested system in place (which itself would cost a fortune to administer) or an awful lot of people who could afford to pay the full whack would be subsidised out of taxpayers pockets, some of whom would actually be worse off than those they are subsidising. Perhaps free transport for all subsidised by the taxpayer? Same argument against applies.

I will finish with a non-railway example but it illustrates the point perfectly. Some years ago I was driving from Yatesbury to Swindon in the course of my work and got caught behind a service bus at Beckhampton that was heading for Swindon (it just beat me to it out of the Devizes road at the roundabout ;) ) There were three people on that bus - all looked like pensioners and all no doubt using their bus passes. That bus picked up and set down no-one all the way to Wroughton. One whole bus (seating capacity 30-odd I presume) being paid for by Wiltshire County Council subsidy to take three pensioners from Devizes to Swindon. How environmentally-friendly, exactly, is that? Firstly, it would have been cheaper and less pollutiing to have bunged them all in a taxi. Secondly, there is a strong likelihood that at least some of them could have afforded the full fare but didn't need to pay it because of the subsidy of a bus pass and, thirdly, I'd put money on at least a proportion of them being drivers anyway and were only on the bus in the first place because they didn't have to pay. :)