The Bristol Railway Archive

Well, they are back, so I hope all users don't mind me reposting this thread. Something needs to be done ...

After all the other grief FGW are giving us, you'd think they'd at least get the message and try to limit the damage, rather than giving *marketeers* acess to BRTM.

I shall eMail them tomorrow and suggest they get them removed once and for all. Permanently.

In terms of dissatisfaction, these marekting geeks are "the icing on the cake" to finally *piss you off* after your overcrowded, late, dirty and overpriced FGW journey. What a cynical, evil, uncaring organisation Alison Forster has created. Customer service my arse!

Just WHO wants to be accosted by these people on their journey home? It's none of their business whether I have "paid for my glasses". It's a railway station, NOT a shopping centre. People are in a hurry and DO NOT want to be pestered or interrupted and accosted. All so First can make a few extra quid.

I get it every damned night. And I've had enough. But this week, I'm having a welcome break. There are no trains to Redland, so I've abandoned FGW totally for my daily 50 mile trip to work!! Well done chaps ...

A little challenge to FGW here: If you don't remove these marketeers from P3 of BRTM and stop being so damned cynical about your "customers' experience", you will find yourselves in the National Press again, about this particular issue and also about the summary withdrawal of services on the SB line until Friday, when the engineering work was completed *TODAY*.

I'd watch your franchise *very carefully* if I was you Alison ....

I took some railway uniform to be dry-cleaned today in my local shopping centre. Before I could reach the dry-cleaners I was accosted by some woman who asked if I was a regular shopper there. "No, I'm a serial rapist looking for victims". It worked, and I was left to get on with what I was there to do.
By all means complain to Alison Forster, you have the right to use the station without harrassment. First Great Western are only adding fuel to the fire by allowing these irksome folks who failed their university degrees and now work for the minimum wage, to annoy people who only want to get from A to B, which is difficult enough with FGW, without additional hassle.