Amazing replies from FGW customer service

[carpetcone]

This was in response to the diffeences in the printed timetable from FGW, the times on National Rail, the boards at BTM and the computer screens at BTM.

The Yatton response is classic!
Read on

Steve

I am sorry that the 1118 service on Saturdays is not detailed in timetable
B, looking at that timetable it would appear that the 1103 service on page
63 has been rescheduled and is the 1118 train, (the 0907 from Paddington).
We do always advise passengers to double check train times prior to travel
with National Rail Enquiries as the timetable can always be subject to some
changes, especially at the weekends.

I have spoken with our train planning department who have advised that the
reason Yatton has been listed as set down only is to allow for possible
engineering works and for replacement bus services. They said that they
cannot specify the actual times there for buses so it is listed as set down
only so that we do not have passengers possibly stranded in Yatton.